To ensure the best value in service, we offer a variety of support packages that can be tailored to cover all your IT needs. Our packages range from fully managed support agreements to specific monitoring and maintenance plans that supplement the skills of your existing IT staff.
Our managed support agreements include complete coverage of your servers and workstations. Our services set us apart from other MSPs by including repairs without hidden fees and unlimited remote support. Some of our unique benefits are listed below.
*Only applies to network devices specified under contract
Additional Benefits of Nevtec Solutions
- Experienced staff of certified engineers
- Understanding of best practices
- CIO Services and Regular Network Analysis
- Strong partnerships with leading IT vendors including Microsoft, Hewlett Packard, Intel, Sophos, Symantec, Vertical and Sonicwall.
The platinum solution is the ultimate network support plan. Your network will be supported throughout the business week and during off-peak hours. If your company needs support during non-standard business hours, this plan is essential for maintaining maximum network up time.
All networked devices under contract are covered 24x7 throughout the year. Desktop or server issues will be addressed quickly without hidden fees.
Included:
- 24x7 Remote Support with 2 hour average and 4 hour maximum or next business day response time
- Unlimited Remote Helpdesk Support*
- Server patch management
- Backup and Antivirus monitoring
- Firewall monitoring and management
- Website and Domain Management
- Notifications of Critical Network Alerts
The gold solution is perfect for general support during normal business hours. Issues that may arise during business hours will be supported remotely to ensure your company operates at its peak efficiency. If on site hours are preferred, these may be added to the agreement.
Included:
- 8x5 Remote Support with 2 hour average and 4 hour maximum or next business day response time
- Unlimited Remote Helpdesk Support*
- Server patch management
- Backup and Antivirus monitoring
- Firewall monitoring and management
- Website and Domain Management
- Notifications of Critical Network Alerts
The silver solution offers network monitoring support during business hours. Should any significant alerts or warnings occur, a specified contact will be notified for further action. This solution is primarily for small companies with no daily support requirements, who still require the technical expertise to spot and prevent critical issues from occuring.
We can remotely manage and monitor your network including servers, firewalls, routers, switches and UPS devices. Using proactive monitoring, we can identify potential problems and warn you before they cause downtime. Proactive management also includes keeping your systems up-to-date with software service packs, OS security fixes and firmware updates for hardware.
Included:
- 8x5 Remote Monitoring
- Server patch management
- Backup and Antivirus monitoring
- Notifications of Critical Network Alerts
This solution is offered to companies needing a specific amount of either onsite or remote support hours per month. The solution is often used for monthly server support or scheduled onsite visits.
Prepaid Options:
- 10 hours with up to next business day response time
- 25 hours with up to next business day response time
- 50 Hours with average 2 hour and up to 4 hour or next business day response time
- 100 Hours with average 2 hour and up to 4 hour or next business day response time